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ATCEM
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Declaration from President
What is CaseTrust For Education?
CaseTrust is an award given to businesses in Singapore that are
committed towards maintaining a high-level of good business and customer
practice. CaseTrust has become a mark of assurance for all customers—the
key to consumer confidence.
The CaseTrust for Education scheme has been customized specifically by
CASE for the education industry in Singapore. CaseTrust for Education is
part of essential tier under Education Excellence Framework. A PEO
(Private Education Organization) that achieves CaseTrust for Education
is certified as an organization that possesses the foundation for good
quality student welfare practices and standards.
ATCEM has received CaseTrust certification. As a result, students have
the assurance that ATCEM has put in place proper systems and practices
to look after their welfare and best interest.
Commitment by the President
ATCEM is committed to providing quality service to its students. Our
commitment to you includes:
* Adequate size and number of classrooms: ATCEM seeks to
provide to the best of our ability, facilities and the necessary support
service to enable our students to have a conducive and pleasant
experience in their learning. We have ample classroom space—seven rooms
(and more available if needed)—with capacity between 10-100.
* Academically and ministry qualified lecturers. ATCEM utilizes a
combination of resident and visiting (adjunct) faculty, all of whom are
well qualified to conduct the course. During any given year,
approximately 20 faculty serve the school. ATCEM is committed to
engaging highly qualified faculty and lecturers from distinguished
seminaries, colleges, and worldwide charismatic community to enrich its
students.
* Low Student-teacher ratio: The average class has a ratio of
7:1, providing for quality and personalized interaction.
* Clear Fee Policies: ATCEM will provide clearly articulated and
documented policies on course tuition, fees, refunds, etc.. These must
be fully disclosed to the student and adhered to.
* Clear Student Grievance Policies: A student-redress system with
proper and clearly defined dispute resolution mechanisms for the student
and the PEO will be clearly articulated and adhered to.
* A Student Protection Scheme: ATCEM has provision to protect the
students' tuition fees in the event the PEO being unable to continue
operations for adverse situations such as insolvency and regulatory
closure of the PEO.
* Well-Trained Staff: ATCEM is blessed with a strong
administrative and support staff who are capable of delivering quality
educational programmes as well as providing excellent student services.
In accordance with our core values, we will demonstrate honesty, open
and ethical behavior in all transactions. |
